F.A.Q

Do you charge for shipping and sales tax? And do I have to pay the customs duty?

No. We are free shipping and no tax!You needn't to pay any other additional cost except the price of the boots.

How about the materials of UGG Boots?

UGG Boots are made from pure sheepskin. The outer covering of the boot is the outside of the sheepskin, and the warm woolen part of the skin faces in. Authentic sheepskin works so well by trapping air inside the fleecy inner fibers, this air circulates around your feet which is why UGG Boots are completely unique among all types of footwear.

Are all your items in stock?

Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.

Can I trust to shop on this website?

Many people are concerned about the security of online transactions. We can assure you of the safety of the shipping on our website as well as the quality of products sold. It is safe to shop here; we do not continue to have your payment information on the website after you shopping. We also do not provide your personal information to other parties.

What forms of payment do you accept?

Paypal is a secure payment way. We also accept payment by Western Union, money gram, credit card, but we suggest you use paypal, in order to keep safety and your rights, so we just display one kind of payment-paypal, if you want to through other payment methods, please email us: fashionuggshop08@gmail.com

How long will shipping take?

Your item ususally takes 1-3 days for us to process.And it will take approximately 5-7 business days to arrive.

Can I cancel my order if I change my mind?

Generally speaking, we will send out all orders within 24 hours after we receive it. So we just accept order canceling in 24 hours from creating it.

Can I exchange or return the shoes if they are not fit?

Yes, we are glad to accept your exchange or returning. Please email us about the unfit in 24 hours after receiving the shoes.

Can I contact you with questions about my order?

If you have any questions on a product or service, you can contact with our customer service, the email is: fashionuggshop08@gmail.com